FAQ

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I’M NOT SURE WHICH JOURNAL TO BUY, CAN YOU HELP?

If you're undecided, read this blog post for more information: blog post Alternatively, email us at admin@ubanservices.com

WHERE DO YOU CURRENTLY SHIP TO?

We have £2.99 standard delivery to domestic addresses (UK only). We also ship worldwide. Depending on where you are in the world, we aim to get you your order to you within approx. a week. 

*INTERATIONAL ORDERS* Please be aware, due to Brexit, there may be custom charges when the order order arrives in your country. Please email admin@ubanservices.com for more details.

WHAT'S THE SHIPPING TIME?

Standard Delivery usually takes 5-7 working days within the UK. International Orders will take around 5-14 working days depending on where you are based. UK Priority Delivery takes around 3-7 working days for delivery.

MY ORDER ARRIVED DAMAGED.

Please email admin@ubanservices.com so we can sort this out for you!

YOU SENT ME THE WRONG ITEM.

Please email admin@ubanservices.com so we can sort this out for you!

CAN I PLEASE CHANGE THE ADDRESS? I MADE A MISTAKE.

If you email us at admin@ubanservices.com with your order number and new address, before we pack the order, we should be able to change this for you (however, you will have to be quick as we usually pack within the first 24 hours). However, if it’s been dispatched, there’s nothing we can do.

DO YOU OFFER WHOLESALE PRICING?

Yes we do! Please email admin@ubanservices.com to find out more.

I LOVE YOUR PRODUCTS, HOW CAN I PROMOTE YOU?

I love to collaborate with people who are passionate about the brand and products! Please email admin@ubanservices.com to discuss.  

I HAVE ANOTHER QUESTION THAT ISN'T ANSWERED HERE...

No problem! Feel free to email admin@ubanservices.com and we will make sure you answer any questions you have!