FAQ

FAQ

I'M NOT SURE WHICH PRODUCT TO CHOOSE. CAN YOU HELP?

Please email us with your requirements and we'll help you choose the right product.

WHERE DO YOU CURRENTLY DELIVER?

We currently deliver throughout the UK. International shipping is available on selected products. Please email us before ordering.

WHAT'S THE SHIPPING TIME?

Orders are usually processed within 1–3 working days. Delivery times vary depending on your location.

HOW CAN I TRACK MY ORDER?

A tracking email will be sent once your order has been dispatched.

MY ORDER ARRIVED DAMAGED.

Please email us within 48 hours of delivery with your order number and photos of the damaged item.

YOU SENT ME THE WRONG ITEM.

Please email us with your order number and a photo of the item you received.

CAN I CHANGE MY DELIVERY ADDRESS?

Please email us immediately. We can only change your address before your order has been dispatched.

CAN I CANCEL MY ORDER?

Please email us as soon as possible. Orders cannot be cancelled once they have been dispatched.

DO YOU OFFER WHOLESALE PRICING?

Yes. Please email us with the products and quantities you require for a wholesale quote.

HOW CAN I BECOME A DISTRIBUTOR?

Please email us with your business details, location and the products you're interested in.

I HAVE ANOTHER QUESTION THAT ISN'T ANSWERED HERE.

Please email us at admin@ubanstore.com and our team will be happy to help.